Microsoft Outlook Level 1 Training Course

New User – This level is aimed at the novice user who wants to quickly become productive.

• Overview of Outlook features and capabilities (including managing tasks, appointments, contacts, meetings, notes, and reminders).
• Functional elements of the Outlook screen.
• Features and benefits of using ‘Outlook Today’ (including customising it and setting it as the default start-up view).
• Customising the Folder Pane (to suit your way of working).
• Using the inbox to manage incoming messages (including use of the Reading Pane and Message Preview).
• Sending, responding to, and forwarding messages.
• Using Folders to store and manage items.
• Working with Contacts, Address Books, and Circulation lists.
• Adding file attachments (including attaching an Outlook ‘item’).
• E-mail etiquette (common pitfalls and mistakes to avoid).
• Handling Junk Mail (including so-called ‘grey mail’).
• Using the Calendar to manage appointments and events.
• Setting up Tasks, Recurring Tasks, Reminders, and Meetings in the Calendar.
• Using the ‘ToDo’ bar to see key Appointments, Tasks, and Contacts at a glance.
• Working with Task Lists (including setting reminders).
• Using Notes to retain miscellaneous information.
• Keeping on top of e-mail (including managing large inboxes!)