Customer Care
Look after your customers and improve your service levels with our Customer Care training course.
Our Customer Care training is aimed at those who wish to improve their service levels and secure more repeat business. During the course attendees will have the opportunity to consider their own situation and develop a personal approach to customer care that works for them.
Please note that this course is customisable, so you can focus on learning the customer service skills that are most important to you.
Benefits of attending this course…
Good customer service lies at the heart of every successful business. Going the ‘extra mile’ for some customers makes all the difference and can result in increased sales, fewer complaints, an enhanced reputation and more repeat business. Knowing how to keep your customers happy is therefore critical for any organisation that wants to stay in business.
Who is it for?
Anyone who deals with customers and who wants to make a positive and lasting impression on them.
Objectives
By the end of the training you will be able to…
- Identify who your customers are.
- Manage customer expectations better.
- Deliver a service that satisfies customer needs.
- Handle customers’ concerns and resolve difficult situations.
Content
- Who are your customers and why do they do business with you?
- Key aspects of material and personal service (and why you need to offer both).
- What does customer care mean to you? What makes a happy customer? What are the implications if they are not happy?
- Identifying your customers’ expectations (and the extent to which you currently meet them).
- Developing your listening, speaking, and questioning skills.
- The effective use of body language and the voice.
- Handling and resolving customer concerns.
- Developing a ‘Customer Care Charter’ for your business.
- How to build a reputation for good customer service.
- Action planning for implementation (and follow-up) after the course.
Duration
1 Day
Classroom or Online
Classroom Learning
Price per delegate: £225 + VAT *
We train at your premises within 15 miles of Bristol, or further afield and off-site at additional cost.
Let us quote you. You’ll be pleasantly surprised!
Online Learning
Price per delegate: £175 + VAT *
Training is instructor-led in a live online session.
* Special prices available for abridged courses and bulk bookings.
Please contact us for a quote.
