Customer Care
- Training Courses
- Customer Management Toolkit & Getting and Securing Customers
- Customer Care
Look after your customers and improve your service levels with our Customer Care training course.
Course Description
Our Customer Care training is aimed at those who wish to improve their service levels and secure more repeat business. During the course attendees will have the opportunity to consider their own situation and develop a personal approach to customer care that works for them.
What's Included
- Professionally prepared course notes and training materials
- Student-centred Action Matrixes, designed to embed real change back at work
- Training delivery and exercises that can be tailored directly to your needs
- Extra support after the course has finished, in case you have a question
- Signposting to further development opportunities, so that the training impact is longer-lasting in your organisation
Course Customisation
Please note that this course is customisable, so you can focus on learning the customer service skills that are most important to you.
Benefits
Good customer service lies at the heart of every successful business. Going the ‘extra mile’ for some customers makes all the difference and can result in increased sales, fewer complaints, an enhanced reputation and more repeat business. Knowing how to keep your customers happy is therefore critical for any organisation that wants to stay in business.
Who Is It For?
Anyone who deals with customers and who wants to make a positive and lasting impression on them.
Objectives
By the end of the training you will be able to…
- Identify who your customers are.
- Manage customer expectations better.
- Deliver a service that satisfies customer needs.
- Handle customers’ concerns and resolve difficult situations.
Course Content
- Who are your customers and why do they do business with you?
- Key aspects of material and personal service (and why you need to offer both).
- What does customer care mean to you? What makes a happy customer? What are the implications if they are not happy?
- Identifying your customers’ expectations (and the extent to which you currently meet them).
- Developing your listening, speaking, and questioning skills.
- The effective use of body language and the voice.
- Handling and resolving customer concerns.
- Developing a ‘Customer Care Charter’ for your business.
- How to build a reputation for good customer service.
- Action planning for implementation (and follow-up) after the course.
Find out more in our training brochure
Looking to arrange a group training course?
- We are able to offer competitive pricing schemes for various group sizes.
Scheme
Group size
Price
Per delegate
Scheme 1
Up to 4 delegates
£795 + VAT
£199 per head
Scheme 2
Up to 8 delegates
£995 + VAT
£125 per head
Scheme 3
Up to 12 delegates
£1,250 + VAT
£105 per head
Ready to begin our Customer Care Course?
Real change starts with a conversation.
Request Classroom Learning For
Customer Care
Your custom is important to us.
Please get in touch if you need to clarify anything or would like further details about any of our courses.
