Conflict Management Training Course
- Training Courses
- Management and Leadership Toolkit & Managerial Skills
- Conflict Management Training Course
Resolve those difficult situations with our bespoke Conflict Management training course.
Course Description
This training course will help you understand the importance of managing conflict and learn the key skills needed for success. During the course attendees will have the opportunity to consider their own situation and develop a personal approach that works for them and for their business.
What's Included
- Professionally prepared course notes and training materials
- Student-centred Action Matrixes, designed to embed real change back at work
- Training delivery and exercises that can be tailored directly to your needs
- Extra support after the course has finished, in case you have a question
- Signposting to further development opportunities, so that the training impact is longer-lasting in your organisation
Course Customisation
Please note that this course is customisable, so you can focus on learning the management skills that are most important to you.
Benefits
Conflict benefits no-one and is a potential threat to any business. It causes personal distress, reduces team morale, and often leads to poor performance. The ability to recognise conflict and deal with it effectively is, therefore, a key-skill which everyone benefits from.
The purpose of this course is to recognise situations of conflict and to develop a range of strategies to help resolve them. Whilst recognising the importance of policies and procedures, the course focuses on developing personal skills to help prevent conflict, or help resolve it effectively.
Who Is It For?
Managers who need to devise and implement an effective conflict management policy. Individuals who work in high-pressure situations who need strategies for recognising potential conflict situations and managing them.
Objectives
By the end of the training you will be able to…
- Recognise the sources of conflict at work.
- Respond positively and effectively to conflict situations.
- Promote a healthy, conflict-free, atmosphere.
Course Content
- Causes of conflict at work (and identifying those that affect you).
- Acceptable and unacceptable forms of behaviour.
- The negative impact of conflict on the business (the shocking truth).
- Overview of current legislation and a review of your own policies and procedures.
- Benefits of an informal approach to conflict resolution.
- Methods for dealing with conflict effectively (including reading the situation and the appropriate use of body language and voice).
- Handling difficult situations – using active listening, effective questioning, and assertiveness techniques.
- How to ensure the workplace remains conflict-free.
- Promoting a culture of negotiation and mediation (in order to help others reach agreement).
- Preparing a plan for action once you return to work.
Find out more in our training brochure
Looking to arrange a group training course?
- We are able to offer competitive pricing schemes for various group sizes.
Scheme
Group size
Price
Per delegate
Scheme 1
Up to 4 delegates
£795 + VAT
£199 per head
Scheme 2
Up to 8 delegates
£995 + VAT
£125 per head
Scheme 3
Up to 12 delegates
£1,250 + VAT
£105 per head
Ready to begin our Conflict Management Training Course Course?
Real change starts with a conversation.
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Conflict Management Training Course
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Please get in touch if you need to clarify anything or would like further details about any of our courses.
