At the heart of every problem is a solution waiting to get out! The trick is to first have a strategy before you start looking for that solution. This course provides the introduction to a range of such strategies.
Key Outcomes
Delegates will leave the programme knowing the types of problems they are likely to encounter at work. Having practised a range of problem solving techniques on the course they will then be able to select an appropriate method to start fixing these problems.
Duration
2 days
Content
The Problem Solving Cycle – and why it’s important
Common problem types – and implications for our approach
Barriers to problem solving – and how to avoid them
Situation analysis, (including the use of Pareto & S.W.O.T.)
Problem analysis, (including the ‘Is’ and ‘Is Not’ approach)
Identifying causes & possible solutions from the evidence
Solving ‘Fuzzy’ problems
Unlocking our Creative Thinking
Using ‘brainteasers’ to test your skill & reveal your assumptions!
Applying Creative Thinking to real problems
Root Cause analysis – use of ‘fishbone’ diagrams
Decision analysis – why is it so difficult?
How to identify Potential Problems & assess risks
Using a team approach to problem solving
Problem solving in action - applying the techniques in the field
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