Microsoft Outlook Computer Training (all versions)

Level 1 – New User (1/2 day)

• Overview of Outlook features and capabilities
• Functional elements of the Outlook screen & obtaining help
• Features of the ‘Outlook Today’ view (including setting it as the default view)
• Using the ‘Inbox’ to handle incoming messages (including use of the Reading Pane and AutoPreview)
• Sending and responding to messages
• Using folders to store and manage items
• Working with address books and circulation lists
• Adding file attachments (including limitations and security issues)
• e-mail etiquette and handling junk mail
• Using Calendar to manage appointments, meetings and events
• Setting up tasks, recurring tasks, alarms and meetings
• Working with Task Lists & using Notes as reminders

Level 2 – Regular User (1/2 day)

• Sending and responding to messages, including…
  • creating personalised stationary & signatures
  • setting message priority and sensitivity
  • using categories to group related messages
  • using flags as prompts
  • setting a delivery delay
  • using voting buttons and setting an expiry date
  • saving as a draft
  • recalling a message
• Grouping and sorting items (including the Message Timeline)
• Searching for items & working with search folders
• Using the Out of Office Assistant
• Creating and using rules to automate common tasks
• Housekeeping procedures (including archiving and backups)
• Viewing other peoples schedules (and setting access permissions)
• Booking a meeting