Introduction to Supervision

“Although supervisors usually only have responsibility for small groups they nevertheless have a fundamental impact on the volume and quality of work produced in the business.”

Benefits

A supervisor is neither a fully-fledged manager nor just simply a member of the team (which can be difficult for newly appointed supervisors to reconcile). Their role is to ensure that work is planned and executed in a timely and safe manner, whilst maintaining appropriate standards of quality. They also need to motivate and support the team. This course is designed to help supervisors cope with these demands more effectively.

Aim

To provide supervisors with the essential skills, knowledge and attitudes to ensure they succeed in this demanding role.

Objectives

By the end of the training you will be able to…

• Understand the role and function of a supervisor
• Manage your workload and time better
• Plan and monitor work more effectively
• Know how to build a successful team

Content

• The role & purpose of supervisors within the organisation
• Surviving within the management / worker interface
• The importance of self-management & personal organisation
• Looking after the task, the team and the individual
• Effective work planning, monitoring and reporting
• Key aspects of communication, motivation and discipline
• Creating and leading quality teams
• Techniques for dealing with difficult peopleStaff development and performance management issues

Duration

2 days

NB : this event can also be run over a longer period to allow coverage of more subjects or further skills practice.