E-mail Etiquette

“E-mail is a wonderful invention.It is fast, efficient and easy to use but without care it can equally have a detrimental or negative result or even become counter-productive!”

Benefits

The benefits of adopting a careful and considered approach to using e-mail is threefold.  It maintains professionalism, it maximises efficiency and it protects us from potential liability.

Aim

To ensure that attendees appreciate the negative impact and wasted time that can arise from the inappropriate use of e-mail and to develop a personal style that makes the best use of this pervasive technology.

Objectives

By the end of the training you will be able to…

• Describe the key reasons why e-mail etiquette is important to the business
• Identify common mistakes and weaknesses in e-mail style
• Develop a personal style that is both effective and efficient

Content

• The role of e-mail (and when it’s best NOT to use it!)
• The importance of good e-mail etiquette (and the impact on the business of not adopting it)
• Overview of useful etiquette hints, tips and recommendations
• Identifying common mistakes in real-world examples
• Practice at refining and improving your e-mail style
• Useful Outlook tools (such as setting a global delivery delay)
• Action planning so that good habits are maintained

Please note : this event comprises a mix of short trainer-led sessions, hands-on practice (using real world examples) and group discussions.

Duration

½ day