Effective Communication in Business
Overview
Effective Communications are the ‘common thread’ through which all successful business must flow. To be good at communication is today an essential and empowering skill. This course aims to isolate the key elements of communication and investigate how an understanding and mastery of each is necessary for good communication to take place.
Key Outcomes
This course explores the separate skills that combine to enable effective communication. Through a combination of discussion, collaborative activity and individual technique refinement, delegates will recognise their own barriers to good communication. identify their individual strengths and weaknesses and clarify their own understanding of the issues and concepts involved.
Duration
1 day
Content
- The Communication Cycle – avoiding misunderstandings
- Communication Methods – pros, cons and best practice
- Presentational Skills – how to get your message across, the importance of audience dynamics, the power of persuasion
- Your Voice – and how to make best use of it
- Assertiveness Techniques – saying what you want to say in the right way
- Effective Questioning Techniques – getting to the core information
- Active Listening Skills – and habits to avoid!
- The Pen is Mightier than the Sword – how to make your written communications much more effective
- Communication Tools for Managers – feedback skills, mediation and conflict resolution, counselling and making better use of meetings
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