Assertiveness

Overview

Assertiveness is a positive process – a skill which can be learnt and practised. It increases self confidence and personal effectiveness and helps us deal with difficult situations.

Key Outcomes

This course explores the ways we behave and their effectiveness. Delegates will leave the course with an understanding of assertiveness – what it is and what it isn’t.

They will recognise the benefits of assertive behaviour to themselves and the organisation in which they work and will be encouraged to put into practice the skills and techniques they learn.

Duration

1 day

Content

• Aggressive and passive behaviour – what are they and why do we use them?
• Assertive behaviour – what it is and what it isn’t
• Assessing our own style of behaviour at work
• Recognising our rights and responsibilities
• Introduction to assertiveness techniques
• The importance of assertive body language
• Sharpening listening skills
• Criticism and praise – giving and receiving
• Reaching workable compromise
• Presenting yourself assertively
• Using assertiveness at work